Artificial Intelligence
We apply AI to processes and organizational knowledge to improve decision-making, productivity and new capabilities.
- Generative AI
- Agentic AI
- AI Agents
- AI Governance
TECHNOLOGY
Technology that connects
strategy and results
We integrate platforms, automation, data and artificial intelligence to build smarter, more agile and connected organizations.
Explore our ecosystem →TECHNOLOGY ECOSYSTEM
Technology connected
to business purpose
We bring together artificial intelligence, automation, data and platforms as an integrated ecosystem. We select each capability based on the business challenge and connect it with processes, people and systems to turn technology into measurable results.
Automation
We orchestrate people, rules, data and systems to turn processes into traceable, efficient digital workflows.
- BPM / BPMS
- Process Mining
- Workflow & RPA
- Hyperautomation
Data
We turn fragmented information into useful knowledge to manage performance, anticipate scenarios and make better decisions.
- Analytics
- Business Intelligence
- Dashboards
- Data Governance
Platforms
We build an interoperable ecosystem that connects enterprise solutions, digital services and technology architecture.
- Interact Suite
- Cloud
- APIs
- Enterprise Integration
FROM TECHNOLOGY TO VALUE
We do not implement technology in isolation
We connect it to the management model
Technology architecture starts with strategy, integrates with processes and uses data, automation and artificial intelligence to deliver measurable results.
STRATEGYSets direction
PROCESSESGuides operations
DATACreates knowledge
AUTOMATIONMultiplies capabilities
AIStrengthens decisions
VALUEReal results
ENTERPRISE PLATFORM
Interact Suite
Integrated management and artificial intelligence on a single platform
Interact Suite is Grupo Interact’s flagship product and brings together more than 27 solutions, 22 complementary tools, integration and customization capabilities, and integrated Artificial Intelligence. INFOQUALITY S.A. implements this ecosystem to connect strategy, corporate governance, processes, projects, risks, compliance, audit, documents, automation and analytics.
AI integrated into Interact Suite to analyze information, support decision-making and execute actions within the platform.
Powered by
Interact Solutions
INTERACT ACADEMY
Technology complemented
by knowledge
Interact Suite adoption is strengthened through specialized training and knowledge transfer. Together with Interact, INFOQUALITY S.A. facilitates access to Interact Academy and participates in experiences that strengthen learning and community.
Courses & content · Webinars · BPM Day · BPM Week · Hackathon · Interact DayExplore training and experiences →STRATEGIC ALLIANCE · INTERACT SOLUTIONS
From the management model
to digital execution
INFOQUALITY S.A. is an authorized Interact distributor in Ecuador. We combine our consulting expertise with Interact Suite to connect methodology, information, accountability, KPIs, automation and monitoring within an integrated management ecosystem.
Processes · Documents · KPIs · Audit · Improvement
Governance · Risk · Controls · Audit · Compliance
Strategy · KPIs · Risk · Projects · Monitoring
Processes · Risk · Documents · Workflows · Incidents
Strategy · Capabilities · Processes · Applications · Technology
Governance · KPIs · Risk · Projects · Assessment
INNOVATION LAB
Technology Capabilities
applied to business
We apply deep expertise in artificial intelligence, automation, data and platforms to turn business needs into connected, governed and results-driven solutions.
Generative AI
We design AI use cases that turn business knowledge into productivity and better decisions
We apply generative AI to turn information, documents and organizational knowledge into capabilities that support analysis, content creation, knowledge access and better decision-making.
HOW INFOQUALITY S.A. ADDS VALUE
KNOWLEDGEIntelligent Enterprise Assistants
Intelligent Knowledge Management
PRODUCTIVITYContent Generation & Transformation
Intelligent Information Analysis
GOVERNANCEAI Connected to Data & Systems
Governance & Responsible Use
Agentic AI
We design and govern AI agents capable of coordinating tasks and executing controlled actions
We design AI agents capable of interpreting objectives, using tools, interacting with systems and executing tasks within business processes.
HOW INFOQUALITY S.A. ADDS VALUE
AGENT DESIGNSpecialized Agents
Task Orchestration
ORCHESTRATIONAgents Connected to Tools
Multi-Agent Systems
CONTROLHuman-in-the-loop
Control & Traceability
AI Governance
We define the governance framework for adopting AI with strategy, control and responsible risk management
We design governance models that enable responsible, secure and transparent AI adoption with appropriate control and value creation.
HOW INFOQUALITY S.A. ADDS VALUE
STRATEGYAI Strategy & Principles
Policies & Standards
GOVERNANCERoles & Responsibilities
AI Risk Management
RISK & CONTROLUse Case Inventory & Classification
Monitoring & Traceability
Technology & AI Advisory
We support technology and AI decisions through assessment, prioritization, governance and a clear roadmap
We advise executives and transformation teams on technology and AI strategy, maturity assessment, initiative prioritization, governance and implementation roadmaps.
HOW INFOQUALITY S.A. ADDS VALUE
ASSESSMENTDigital & AI maturity assessment
Technology & AI Strategy
STRATEGY & PORTFOLIOInitiative Portfolio & Prioritization
Business Cases & Use Cases
ADVISORY SUPPORTGovernance, Risk & Adoption
Roadmap & Executive Advisory
Process Mining
We analyze actual process execution to identify deviations, friction and improvement opportunities
We analyze event logs and operational data from ERP, CRM, applications and other systems to reconstruct actual process execution and identify concrete opportunities for efficiency, control and automation.
HOW INFOQUALITY S.A. ADDS VALUE
DISCOVERYEvent Logs & Data Preparation
Actual Process Discovery
ASSESSMENTVariants & Deviations
Bottlenecks & Rework
OPTIMIZATIONCycle Times & Performance
Automation Opportunities
Task Mining
We analyze how tasks are performed to identify friction, standardization opportunities and automation potential
We analyze task execution patterns to understand how people interact with applications and operational activities, identifying opportunities for simplification, standardization and automation.
HOW INFOQUALITY S.A. ADDS VALUE
OBSERVATIONTask Discovery
Operational Patterns
ANALYSISRepetitive Activities
Friction & Rework
AUTOMATIONAutomation Potential
Continuous improvement
Process Intelligence
We integrate processes, automation and AI to create operations capable of interpreting, deciding and acting
We combine BPM, automation, data and artificial intelligence to evolve processes toward smarter operating models.
HOW INFOQUALITY S.A. ADDS VALUE
AUTOMATIONIntelligent Automation
Information Processing
DECISIONAssisted Decisions
Enterprise Integration
OPTIMIZATIONAI Agents
Performance Monitoring
Hyperautomation
We design end-to-end automation by combining processes, integration, rules and artificial intelligence
We orchestrate people, processes, applications and data by combining BPM, workflows, APIs, RPA and artificial intelligence to reduce operational friction and increase execution capacity.
HOW INFOQUALITY S.A. ADDS VALUE
PROCESSESBPM & Workflow
RPA & Task Automation
AUTOMATIONAPIs & Integration
Rules & Decisions
INTELLIGENCEGenerative AI & Agents
Monitoring & Continuous Improvement
Business Process Management - BPM
We design and optimize processes to turn operations into a measurable, continuously improvable capability
We integrate BPM methodology and technology to design, manage, optimize and evolve organizational processes.
HOW INFOQUALITY S.A. ADDS VALUE
ARCHITECTUREProcess Architecture
BPMN 2.0 Modeling
PROCESS DESIGNProcess Analysis
TO-BE Design
CONTINUOUS IMPROVEMENTProcess KPIs
Continuous improvement
Workflow
We digitize and automate workflows to accelerate operations and strengthen control
We design workflows that connect people, tasks, decisions, documents and systems to improve operational efficiency.
HOW INFOQUALITY S.A. ADDS VALUE
DIGITIZATIONDigital Workflows
Business Rules
AUTOMATIONApprovals
Digital Forms
TRACEABILITYNotifications & Alerts
Traceability
Analytics
We design analytics capabilities that turn data into KPIs, insights and actionable decisions
We apply analytics to understand performance, identify patterns and generate management-relevant insight.
HOW INFOQUALITY S.A. ADDS VALUE
MEASUREMENTData Analysis
KPIs
ANALYSISVisualization
Trend Analysis
DECISIONProcess Analytics
Management Insights
Business Intelligence
We build information models and dashboards that strengthen executive and operational management
We design Business Intelligence solutions that integrate information and KPIs into dashboards for monitoring and decision-making.
HOW INFOQUALITY S.A. ADDS VALUE
INFORMATION MODELInformation Models
KPIs & Metrics
VISUALIZATIONExecutive Dashboards
Operational Dashboards
EXECUTIVE MANAGEMENTSource Integration
Reporting
Data Strategy & AI Readiness
We assess and prepare data, architecture and capabilities to capture real value from artificial intelligence
We assess data maturity, architecture, governance, quality and organizational capabilities to define a roadmap for advanced analytics, automation and artificial intelligence.
HOW INFOQUALITY S.A. ADDS VALUE
ASSESSMENTData & AI Maturity Assessment
Data Strategy & Architecture
STRATEGYQuality, Governance & Availability
Use Case Prioritization
ROADMAPAI-Ready Data
Implementation Roadmap
Data Governance
We design data governance to ensure quality, accountability, availability and trust
We strengthen data governance to improve quality, availability, security, traceability and effective use.
HOW INFOQUALITY S.A. ADDS VALUE
GOVERNANCEGovernance Model
Roles & Responsibilities
QUALITYData Quality
Catalog & Classification
DATA CONTROLPolicies & Standards
Lifecycle
Data Engineering
We build architectures and data flows that turn fragmented data into trusted, usable assets
We build data pipelines and architectures to capture, transform, integrate and make trusted information available for BI, analytics, automation and artificial intelligence.
HOW INFOQUALITY S.A. ADDS VALUE
ENGINEERINGPipelines ETL / ELT
Integration & Transformation
QUALITYData Models & Architecture
Quality & Observability
AI-READY DATAAPIs & Enterprise Sources
AI-Ready Data
Big Data
We design scalable data platforms to support advanced analytics and artificial intelligence
We design architectures and solutions to integrate, store, process and leverage large volumes of information from multiple systems and sources.
HOW INFOQUALITY S.A. ADDS VALUE
ARCHITECTUREBig Data Platforms
Data Lakes & Lakehouse
PROCESSINGData Warehouses
Data Processing at Scale
DATA UTILIZATIONSource Integration
Data for Analytics & AI
Mobile & Business Applications
We design and develop digital applications aligned with processes, data and user experience
We design and develop mobile and enterprise applications that digitize services, automate operations and connect users, processes, information and systems.
HOW INFOQUALITY S.A. ADDS VALUE
DIGITAL EXPERIENCEMobile Apps · iOS & Android
Web Apps
DEVELOPMENTEnterprise Apps
Custom Solutions
INTEGRATIONUX/UI, APIs, Cloud & Integrations
Data, Security & Artificial Intelligence
ERP & CRM
We support the full journey from functional definition through implementation, integration and evolution of enterprise platforms
We support ERP and CRM selection, implementation, integration and evolution, connecting technology with processes, data, users and business objectives.
HOW INFOQUALITY S.A. ADDS VALUE
FUNCTIONAL DESIGNDiscovery & Functional Definition
Solution Selection & Architecture
IMPLEMENTATIONImplementation & Configuration
Application & API Integration
ADOPTION & EVOLUTIONData Migration & Quality
Adoption, Support & Evolution
APIs
We design APIs and integrations to connect applications, data, automation and artificial intelligence
We design API strategies and integrations to enable secure, structured information exchange between platforms.
HOW INFOQUALITY S.A. ADDS VALUE
DESIGNAPI Design
Application Integration
INTEGRATIONWeb Services
APIs for Automation
GOVERNANCE & SECURITYAPIs for AI
Management & Security
Enterprise Integration
We orchestrate systems, data and processes to build a connected technology ecosystem
We integrate applications, data, processes and services to build a connected enterprise architecture.
HOW INFOQUALITY S.A. ADDS VALUE
SYSTEMSSystems Integration
Data Integration
PROCESSESProcess Integration
APIs & Web Services
ORCHESTRATIONOrchestration
AI Integration
Enterprise Architecture & Technology Roadmap
We connect strategy, capabilities and technology to build an executable transformation roadmap
We design enterprise architectures that align business, processes, data, applications and technology to prioritize investments and guide transformation coherently.
HOW INFOQUALITY S.A. ADDS VALUE
ENTERPRISE ARCHITECTUREBusiness & Capability Architecture
Process & Data Architecture
ALIGNMENTApplication Architecture
Technology Architecture
ROADMAPGap Analysis & Scenarios
Technology Roadmap
Cloud
We design and support the evolution toward secure, resilient and scalable Cloud architectures
We design and support Cloud solutions focused on availability, scalability, security and integration.
HOW INFOQUALITY S.A. ADDS VALUE
ARCHITECTURECloud Architecture
Migration
TRANSFORMATIONHybrid Environments
Availability & Continuity
RESILIENCESecurity
Optimization
Cybersecurity & Digital Trust
We strengthen governance, protection and resilience to reduce risk across the digital ecosystem
We embed security by design to protect information, applications, infrastructure and digital services while strengthening governance, privacy and operational continuity.
HOW INFOQUALITY S.A. ADDS VALUE
GOVERNANCE & RISKCybersecurity Governance
Technology Risk & Controls
PROTECTIONPrivacy & Data Protection
Application & Cloud Security
RESILIENCEContinuity & Resilience
Awareness & Continuous Improvement
Integrated management to turn strategy into execution
Enterprise platform that connects strategy, processes, risks, projects, documents, indicators and automation within a single management ecosystem, with artificial intelligence integrated through Interact Aion.
MANAGEMENTStrategy & Governance
Objectives, KPIs, projects, risk and monitoring.
OPERATIONSProcesses & Control
BPM, workflows, documents, audit and Process Mining.
INTELLIGENCEData, Automation & AI
Analytics, automation and Interact Aion capabilities.
MANAGEMENT MODELS WE ENABLE
IMSGRCESGBCPEnterprise ArchitectureCorporate Governance
ARCHITECTURE & INTEGRATION
A connected ecosystem
end to end
01SystemsERP · CRM · plataformas
→
02IntegrationAPIs · Interoperability
→
03DataBig Data · Data Engineering · BI
→
04HyperautomationBPM · RPA · APIs · Agents
→
05AIAgents · Knowledge
→
06DecisionsOutcomes · Value
CLOUD · SECURITY · GOVERNANCE · TRACEABILITY.
APPLIED TECHNOLOGY
From an operational challenge to a
capability that creates value
We do not implement technology in isolation. We start from a business outcome and combine processes, data, automation and artificial intelligence to bring the solution into operation.
Automate Processes End to End
We digitize workflows, rules, approvals and integrations to reduce manual work, cycle times and friction.
Workflow · BPMS · Integration · TraceabilityManage Risk with Integrated Information
We connect risk, controls, compliance, evidence and alerts to strengthen monitoring and response capability.
Risk · Compliance · Controls · AnalyticsUnderstand How Processes Actually Operate
We combine Process Mining, performance indicators and analytics to uncover friction, variation and concrete optimization opportunities.
Process Mining · Process Intelligence · AnalyticsIntegrate AI into Everyday Work
We design copilots and agents that support analysis, knowledge and execution within organizational processes and tools.
Generative AI · Agentic AI · AI GovernanceTHE NEXT STEP
Let’s build a technology ecosystem
that creates value
We connect technology, processes and knowledge to transform how your organization operates.